OUR POLICIES

Below is an outline of our standard terms and conditions.

Please take time to read through thoroughly and ensure you understand these terms and conditions before you commence any project with Vz Print.

 
RETURN AND REFUND POLICY


FOR DISPLAY PRODUCTS:

  • we recommend that you e-mail or contact us to check for stock availability before ordering.

  • Once ordered there will be no refund unless we are out of stock.

FOR PRODUCTS WITH PRINTING/CUTTING:

  • please refer to our Print Policy below first.

  • NO CANCELLATION is allowed for orders that come with printing once the artwork is approved.

  • Customers are required to check the product during collection/delivery. Any manufacturing defects can be 1 to 1 replacement. No refund/replacement is allowed after checking.


FOR WRONG ONLINE ORDER: 

  • Refunds are only possible if the customers had informed us ASAP before any artwork or processing started and within the same day before 6pm.

FOR ORDER BY QUOTATION:

  • NO CANCELLATION is allowed for orders sent by quotation and that Customers have accepted and made the payment. 

 
PAYMENT POLICY

PAYMENT TERMS : (for online purchase only)

  • All payments must be clear before processing of online order.

PAYMENT TERMS : (for orders with onsite services only)

  • Order below $500 : Advance full payment.

  • Order $500 & above (with site installation) : 50% deposit, balance on completion.

  • Any outstanding balance must be getting ready by the client and paid upon completion or delivery via either Cash, PayPal, Paylah, PayNow or Transfer, else 10% late payment charge apply.

PAYMENT OPTIONS :

  • e-Banking/e-Transfer
    Bank Code : 7171
    Branch Code : 018
    Swift Code : DBSSSGSG
    Account No : DBS Current 018-902441-6

 

  • PayPal : For online purchases, customers can make payment by PayPal or Credit/Debit Card during the Check Out by clicking on the Check out with PayPal button.

     

  • For offline orders, customers can make payment by PayPal or Credit/Debit Card using the link below
    https://www.paypal.me/vzponline

  • SCAN and PAY : Customers can also pay by one of the following QR-Code.

Checkout with PayPal Button.png
QR_Frames_SCAN TO PAY_PayPalMe.png
QR_Frames_SCAN TO PAY_OCBC Pay Anyone.pn
QR_Frames_SCAN TO PAY_DBS PayNow.png
QR_Frames_SCAN TO PAY_DBS Paylah.png
 
DELIVERY AND COLLECTION POLICY

DELIVERY :

  • For Online Purchase : please refer to the table in the shopping cart.

  • For Order by Quotation : Please refer to the quotation we send.

 

SELF COLLECTION :

  • Please wait for a notification before picking up your order.

  • Your order confirmation and order ID/QR-Code will be needed for collection.

  • APPOINTMENT IS COMPULSORY, Customers is required to make an appointment with our Online Booking System for collection.

ORDER NOT COLLECTED :

  • Orders not collected after 6 months will be destroyed to give space for new orders. 
    Vz Print will not be responsible for any refund or replacement once the item is destroyed.

  • We will send not less then 3 reminders to Customer before destroying of the item.

  • If Customer need more time for collection can make booking or rearrange their appointment at our Online Booking System. Any order with a valid booking arrangement will not be destroyed.

  • Order not collected will be display at our ORDER NOT COLLECTED page with Expired Date after one month of notification. Customers can check out if their Order is still valid for collection.

 
 
DESIGN AND ARTWORK POLICY

 

ARTWORK :

  • Artwork Charges : referring to the time and effort used to create the ready-to-print file. This does not includes the working file itself.
     

  • Source File (Working File) : referring to the editable soft copy of the ready-to-print file.
    The source file is the property of Vz Print and will be kept by Vz Print for customer future use.
    It will not be provide to customer.
    However, customer may purchase a copy of the editable source file at a cost listed below. A download link will be send to customer. All other soft copy format will only be in low resolution format for screen preview purpose only.

    Purchase of source file for:

    • Recreation of Logo: $200/source file

    • Editing of Logo: $80/source file

    • Name Card (single-sided): $80/source file

    • Name Card (double-sided): $120/source file

    • Flyers (single-sided): $100/source file

    • Flyers (double-sided): $150/source file
       

  • Approval of Artwork : The Client should carefully proofread any design material provided by Vz Print before it is printed. While Vz Print takes all care to avoid errors, we accepts no responsibility for typographical errors, spelling mistakes, or incorrect information on any project. No refunds are given after a final approved design has send to print due to oversights by the Client’s proof reading. Any reprint will be at Client's own cost.
     

  • Colour Variations : All printing may be some colour variations from what you have seen on screen, to what the final product looks like, and previous orders. This is due to the nature of CMYK printing, screen settings and printing system. There will be no reprints at our expense.

 

DESIGN :

  • Commencement of work : Vz Print will require upfront payment for any design work at commencement of the project. Please note this is not refundable. Also note further charges may apply if you cancel the project before completion.

  • Excess Work : If the project is deemed by Vz Print to be greater than specified in its quote, Vz Print may notify the Client outlining the additional charges.

 

LIABILITY REGARDING WORK AND MATERIALS PROVIDED :

  • Vz Print is not responsible for investigating copyright or trademark matters for the Client. The Client must ensure that all material used (for their print material and artwork design) is legally usable.

  • Vz Print is not responsible for copying and pasting text. The Client must check all text before approving designs for printing.

  • Vz Print’ liability to the Client for loss of any kind resulting from services provided shall be limited to Vz Print’ fee paid by client without interest. Vz Print will not be liable for damages of any kind including its own negligence, excluding gross negligence.

  • The Client will indemnify and hold harmless Vz Print against any and all claims and expenses, including reasonable legal fees, arising from the use of Vz Print’ work.

 

PRINT POLICY
Acceptable Print Policy