OUR POLICIES

Below is an outline of our standard terms and conditions.

Please take time to read through thoroughly and ensure you understand these terms and conditions before you commence any project with Vz Print.

 
RETURN AND REFUND POLICY
  • For display products, we recommend that you e-mail or contact us to check for stock availability before ordering.

  • For order that come with printing, please refer to our Print Policy below.

  • NO CANCELLATION Is allow for order that come with printing once artwork is approved.

  • Customer are required to check the product during collection/delivery. Any manufacturing defects can be 1 to 1 replacement. No refund/replacement is allowed after checking.

  • For online ordering, we only do refund if the customer made order/payment wrongly and had inform us in advance before any artwork or processing start.

 
PAYMENT POLICY

PAYMENT TERMS : (for online purchase only)

  • All payment must be clear before processing of online order.

PAYMENT TERMS : (for offline services only)

  • Order below $50 : Cash on collection for existing customer only.

  • Order below $300 : Advance full payment.

  • Order $300 & above (for self-collection) : 50% deposit, balance cash on collection.

  • Order $300 & above (with site installation) : 50% deposit, balance on completion.

  • Order $300 & above (with FREE delivery) : Advance full payment.

  • Any outstanding balance must be get ready by client and paid upon completion or delivery via either Cash, PayPal, Paylah, PayNow or Transfer, else 10% late payment charge apply.

PAYMENT OPTIONS :

  • e-Banking/e-Transfer
    Bank Code : 7171
    Branch Code : 018
    Swift Code : DBSSSGSG
    Account No : DBS Current 018-902441-6

  • Cheque : Crossed cheque made to “Vz Print
    Mailing Address: Blk 538 Ang Mo Kio Ave.5 #06-4028 Singapore 560538
    (Cheque must be cleared before processing of order, not accept for express service)

     

  • PayPal : For online purchase, customer can make payment by PayPal or Credit/Debit Card during the Check Out by clicking on the Check out with PayPal button.

     

  • For offline order, customer can make payment by PayPal or Credit/Debit Card using link below
    https://www.paypal.me/vzprint

  • SCAN and PAY : Customer can also pay by one of the follow QR-Code.

Checkout with PayPal Button.png
QR_Frames_SCAN TO PAY_PayPalMe.png
QR_Frames_SCAN TO PAY_OCBC Pay Anyone.pn
QR_Frames_SCAN TO PAY_DBS PayNow.png
QR_Frames_SCAN TO PAY_DBS Paylah.png
 
DELIVERY AND COLLECTION POLICY

DELIVERY :

  • Free Delivery : for order $300 & above with advance full payment.

  • Normal Delivery : @$10/trip/location – for non urgent small item, size H+L+W<60 cm or max. 1kg.
    (delivery may take additional 2-3 working days upon order completed)

  • Local Courier Delivery : @$30/trip/location – for urgent or bulky item >1kg.
    (same day delivery upon order completed or within next working day depending on when the order completed)

 

SELF COLLECTION :

  • Please wait for notification before picking up your order.

  • Your order confirmation and order ID will be need for collection.

  • To avoid any inconvenience caused or disappointment, we highly recommend Customer to make an appointment with us before collection. You can make appointment at our Online Booking System or Whatsapp us at +65 8538-7672 (no call).

ORDER NOT COLLECTED :

  • Order not collected after 6 months will be destroy to give space for new order. 
    Vz Print will not be responsible for any refund or replacement once item is destroyed.

  • We will send not less then 3 reminders to Customer before destroying of the item.

  • If Customer need more time for collection can make booking or rearrange their appointment at our Online Booking System. Any order with a valid booking arrangement will not be destroy.

  • Order not collected will be display at our ORDER NOT COLLECTED page with Expired Date after one month of notification. Customer can check out if their Order is still valid for collection.

 
 
DESIGN AND ARTWORK POLICY

 

ARTWORK :

  • Artwork Charges : referring to the time and effort used to create the ready-to-print file. This does not includes the working file itself.
     

  • Source File (Working File) : referring to the editable soft copy of the ready-to-print file.
    The source file is the property of Vz Print and will be kept by Vz Print for customer future use.
    It will not be provide to customer.
    However, customer may purchase a copy of the editable source file at a cost listed below. A download link will be send to customer. All other soft copy format will only be in low resolution format for screen preview purpose only.

    Purchase of source file for:

    • Recreation of Logo: $200/source file

    • Editing of Logo: $80/source file

    • Name Card (single-sided): $80/source file

    • Name Card (double-sided): $120/source file

    • Flyers (single-sided): $100/source file

    • Flyers (double-sided): $150/source file
       

  • Approval of Artwork : The Client should carefully proofread any design material provided by Vz Print before it is printed. While Vz Print takes all care to avoid errors, we accepts no responsibility for typographical errors, spelling mistakes, or incorrect information on any project. No refunds are given after a final approved design has send to print due to oversights by the Client’s proof reading. Any reprint will be at Client's own cost.
     

  • Colour Variations : All printing may be some colour variations from what you have seen on screen, to what the final product looks like, and previous orders. This is due to the nature of CMYK printing, screen settings and printing system. There will be no reprints at our expense.

 

DESIGN :

  • Commencement of work : Vz Print will require upfront payment for any design work at commencement of the project. Please note this is not refundable. Also note further charges may apply if you cancel the project before completion.

  • Excess Work : If the project is deemed by Vz Print to be greater than specified in its quote, Vz Print may notify the Client outlining the additional charges.

 

LIABILITY REGARDING WORK AND MATERIALS PROVIDED :

  • Vz Print is not responsible for investigating copyright or trademark matters for the Client. The Client must ensure that all material used (for their print material and artwork design) is legally usable.

  • Vz Print is not responsible for copying and pasting text. The Client must check all text before approving designs for printing.

  • Vz Print’ liability to the Client for loss of any kind resulting from services provided shall be limited to Vz Print’ fee paid by client without interest. Vz Print will not be liable for damages of any kind including its own negligence, excluding gross negligence.

  • The Client will indemnify and hold harmless Vz Print against any and all claims and expenses, including reasonable legal fees, arising from the use of Vz Print’ work.

 

PRINT POLICY
Acceptable Print Policy